Service Express Heating and Air Conditioning BBB Business Review


The new furnace is working great! Your serviceman did an excellent job and also did a good job of cleaning up the area before he left. I gave him the check for the full amount.

Thank you again for getting this problem taken care of as quickly as you did. I still can't believe how fast we got the new furnace selected and installed. I will continue to refer others in my neighborhood to your business, as I have done in the past. I am very pleased with your services. Thank you again.
Jay K. Chicago, IL

Thanks to Paul and your company for my annual boiler maintenance. Paul is very professional and I was happy with his work.
Kathleen A. Chicago, IL

I am writing to thank your service representative, Paul, who came to my house on Friday July 21st and did an amazing job. He was thorough, considerate and helpful and told me he wanted to restore my good feelings about Service Express after a bad experience last summer. He accomplished all of that and more. Plus it was a terribly hot and humid day but he kept working until the job was complete despite being after 5 p.m. on a Friday night in the summer. I truly appreciated his great attitude, in addition to his skill and the excellent service. Thank you and please tell Paul thank you again from me.
Ann Oak Park, IL

Just wanted to thank you very much for your help and assistance the other day. Apparently there was a leak detected by not only the Fire Department but Peoples Gas on the Boiler. Alex and his assistant quickly arrived and corrected the problem.
Rich Steinbarth La Preferida Inc.

I am a customer for many years. You have serviced my boiler and AC on a regular basis. I am well satisfied with your service... especially your technician Cedric, who is very professional and well mannered. May you continue to give good service. Thank you for giving me my annual service plan renewal.
Frances Bluhmhagen La Grange Park, IL

I have dealt with Service Express for many years. The first time was when I thought I needed a new furnace. Your rep. told me mine was fine but very old, did not push to sell me one. I chose to buy at that time. Over the years your service calls have been very expedient. First apt. requests always honored and your service people always on time or early. Would always recommend you.
Arlene Fear Chicago, IL

I have always felt confident calling Service Express with any questions I have. They are ready and willing to answer any questions and any service-related issues.
Cynthia Brookfield, IL

Service Express responded quickly and professionally each time I needed service immediately, even when that meant after hours and weekends.
Diamond Marketing Solutions Bloomingdale, IL

Whenever I call them, they send someone out the same day. This means a lot in cold weather.
Elenore Chicago, IL


On Saturday, July 24th, I had my air conditioner cleaned and serviced by a very nice serviceman, Nick. When he was outside servicing the unit, it started raining, and almost at the same time, my power went out. For some reason, my backup power pump did not turn on and my sump area was filling up quickly because of all the rain recently. I had a generator, but when it was connected, the water was still rising and the generator wasn't helping. He calmly found the problem, the generator started working. He saved my basement from flooding and I am very grateful.
Kate Woodridge, IL


Very impressed, will most definitely pass on Service Express to all friends - great to work with.
Jeff and Sue Wheaton, IL


Just a quick word to let you know that the new humidifier seems to be doing a great job. From Friday to Saturday, the temperature dropped a lot, and we woke up Saturday with about 30% humidity.
Benoit Chicago, IL

I just wanted to express my satisfaction on the recent work you all did on our boiler. We are really pleased at how well the job to install the two used radiators in our loft went. Scot and Israel were wonderful. They were respectful of our house, thorough in their work, and took the time to explain to me all the stupid questions a homeowner could ask in an eight hour day. They were great guys. Our next purchase will be the A/C for the house, (and) we will call Service Express.
Dave Downer Villa Park, IL


I would like to express my thanks to Service Express, and specifically to technician Pete, for doing an outstanding job on our heating problem this week. He was very helpful explaining our situation and advising us as to the best way to fix it. We are very pleased that it worked out so well. We have received excellent service from your company over the past 20 years, both for our heating and cooling needs
Dr. and Mrs. Terry Oak Park, IL

Nothing like waking up to a heating system that is shuddering and shaking and making a noise that lets you know something is wrong. As I enter the boiler room it is apparent that one of my circulating pump has seized and is threatening the whole heating system. I immediately call Service Express - sort of the fairy god mother for heating systems. These guys have come to my rescue more times that I can remember. Their guys are always on time and can quickly diagnose the problem. Their prices are comparable and they provide an up-front estimates before sending their technicians. Whether it is a service call or the installation of a new heating or cooling system, I can rely on Service Express.
Carol K Hinsdale, IL


We are writing to tell you how pleased we are with the service we got from your company during our remodeling projects, First, Tony Pawlik was great in helping us decide what we need. When the installation started, he was there, explaining everything to us and the techs on the job. Anytime we had a question, he responded quickly. Tony is very professional . . the installation techs were great, too. They kept everything as neat as possible and cleaned up after each day's work. You should be very proud of the service your company provides and the people that work for you. We will highly recommend your company to anyone we know.
John, Julie and Matthew Chicago, IL


We were very pleased and the installers were courteous and efficient By the way, the furnace is working great - thanks!
Gailene Orland Park, IL


I am extremely happy with your service, My furnace failed on the Saturday before Christmas. A new one was installed on Monday - great service!
Jacky Elmhurst, IL


You accommodated my schedule and did a great job.
Jeff V Aurora, IL


I'm a long time customer of yours for over 20 years, and have always been pleased with your company and your employees. It's very apparent that you are selective in your hiring criteria. I want to recognize Pete Petrovic; he does a great job of representing your company. My first encounter with Pete was a routine boiler checkup. On that job he also checked the gas lines and confirmed slight leaks at several joints and old valves. I requested that Pete be the one to fix the leaks. I was impressed with his professional pride in his work.
Mike Erskine Burr Ridge, IL


This is a very heartfelt thank you to the extra effort and concern the staff has taken for a family who was without a furnace in the recent sub-zero temperatures we had in February. Your staff's willingness to help has made us a customer for life.
Monika Robinson


I'd like to express my thanks for the two rush jobs that Ted did on my home recently, with removing and then reinstalling baseboard heaters in a bathroom being remodeled. I appreciate Ted's fine work and the superb service you've provided on such short notice.
Douglas R Glen Ellyn, IL


I just wanted to take a moment to say thanks to all the folks at Service Express that helped me out in my time of need, which was to replace my failed 50 year old furnace as quickly as possible (it was cold outside!) Every one of the folks I dealt with at Service Express was very mice, helpful knowledgeable and efficient, starting with Denise, who was the 'first responder' on the phone. Being the very picky ex-engineer/ scientist that I am, I did an inspection of the entire job. I can say without reservation that the job was done in an excellent craftsmanship manner. Mark and Dave did a great job; Dave and Justin removed all the old furnace parts/scrap. Thanks again to an overall good team of folks that turned my difficulty into a successful conversion.
Ross R Wood Dale, IL


I am writing to compliment your service, We have been a customer for 6 years. We live in a Lincoln Park condo, where the heating unit is located in a crawl space above the bathroom - a very tight fit. Last week, Chris serviced the unit without complaint. I've encouraged our whole building to use Service Express. Keep up the good work.
Kevin Lincoln Park, IL


I just wanted to thank you and all the Service Express team for the great job you did installing the HVSD (high velocity, small duct) air conditioning system in our church. The system kept us cool and comfortable all summer, and with the small ducts, we barely notice the system is there! Thanks again for the good work , and feel free to use me as a reference.
David Andrew Naperville, IL


The Frequent Visits by the president of the company and our sales person was very impressive. It gave us an extra layer of confidence.
Alice Merrill Saint Charles, IL


Our two techs were communication very well with each other and us, explaining each step of their work. Great Service!
Andy Eskenazi Naperville, IL

Just thought I'd send along a little token of my appreciation for all the personal help and attention you give not only to La Preferida, but to my family as well. It is a great comfort knowing we have such a reliable, dependable, and knowledgeable team handling all of our heating and cooling needs.
Thanks again Steve!
Rich Steinbarth Chicago, IL

For 20+ years we have depended on Service Express for all our a/c service. Wonderful and dependable team! Thank you.
Richard lLxby Chicago, IL

Service Express – One of the best decisions I’ve ever made!
Joseph Porebski Chicago, IL

The two men mentioned above were extremely courteous, knowledgeable and professional as they evaluated my failing furnace and installed the new one.
Kenneth BanksWheaton IL


Service Express Heating and Air Conditioning BBB Business Review